Allied Telesis Net.Cover is an ideal support program that maintains critical uptime for vital network systems.
Multi-level technical phone support, priority queuing, and advanced product replacement are available in this comprehensive support program. These services are designed to support maximum uptime and ease troubleshooting of vital network hardware and software issues. This broad selection of support options is ideal—from the access edge to the most mission-critical core components, and supports applications ranging from standard enterprise connectivity to IP voice, video, security and data delivery.
This feature provides a technical service engineer who will troubleshoot problems within your network environment and will identify and isolate product failures, including whether the failure requires a return of your equipment to Allied Telesis for repairs. This is a live phone support plan with availability up to 24 hours a day, 365 days a year, depending on the Net.Cover plan selected:
- 24 x 7 x 365 Technical Assistance Center (TAC) Access- Live phone support 24 hours a day, 365 days a year.- 12 x 5 TAC Access- Live phone support 5:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, excluding holidays..