ProCall 5 Enterprise is a Unified Communications & Collaboration solution featuring CTI, presence management, instant messaging and audio/video communication in order to improve collaboration within companies and, through federation, beyond company borders - for example with customers, suppliers and business partners.
The latest version sports a completely revised design and has been enhanced with innovative features for mobility, collaboration and federation
What ESTOS means by Unified Communications & CollaborationApplications for Unified Communications & Collaboration (UCC) make communication within companies more effective. They optimize users' workflows by minimizing errors, making recurring tasks easier and simplifying collaboration both within the team and beyond the company's borders with business partners.
UCC takes up the core concept behind computer-based telephony (hotkey dialing / Click2Dial), but also transfers it (the market researchers Gartner call this: "reducing the human latency“) to other media (instant messaging, audio / video and e-mail). In contrast to a classical CTI solution, which is expanded around telephone lines, the latest generation of UCC software is based on a person-orientated architecture. This puts the focus on the communication partners. The principle, which is powered by real-time technology (SIP, XMPP, WebRTC), is as crucial for the long-term success of a Unified Communications & Collaboration strategy in companies as the perfect interaction with their existing ITC infrastructure.
ProCall is optimized for perfect interaction with existing ITC infrastructures, i.e. common telephone systems, Groupware platforms (such as Lotus Notes, Microsoft Exchange and Tobit David InfoCenter), CRM and ERP systems (e.g. Microsoft Dynamics CRM and NAV), specialist applications, Windows Terminal and Citrix Server and Virtual Server technologies. The software supports modern Windows operating systems and Microsoft Office 32 and 64-Bit versions.